Have a question about your order? You will likely find the answer below. These are the most common questions we receive. Still need help? Just reach out—we’re here for you.

---

1. How long does delivery take?

Our standard delivery time is 8–12 business days. We ship orders in bulk once we meet our minimum batch size. This approach helps reduce environmental impact. Thank you for supporting a more sustainable approach to fashion.

---

2. How can I track my order?

Once your order ships, you will receive a tracking number via email. You can use this number on our tracking page to follow your delivery. Please check your spam folder if the email does not appear in your inbox. Tracking may take a few days to activate.

---

3. My package has not arrived after 10 business days. What should I do?

We apologize for the delay. First, check your tracking status for the latest updates. Sometimes parcels are delayed at customs. Most orders arrive within an additional 3 business days. If it has been more than 13 business days, please contact us and we will help resolve the issue.

---

4. Can I cancel or update my order?

If you need to cancel or modify your order, contact us as soon as possible. We will do our best to assist you. Once an order is processed or shipped, changes may no longer be possible.

---

5. Do you offer returns or exchanges?

Yes! If you are not satisfied with your purchase, contact us within 30 days of receiving your order. We will guide you through the return or exchange process in accordance with our return policy.

---

6. What payment methods do you accept?

We accept secure credit card payments, as well as ApplePay, GooglePay, and ShopPay for a safe checkout experience.

---

7. How can I reach customer support?

You can reach us by email at Info@cerouraboutique.com. Our contact details are also listed on the Contact page of our website.

---

If you didn’t find your answer here, feel free to contact us anytime. We are happy to help.

---

Business Information

• Website Name: Celoura Boutique

• Company Name: Declerck Empire BV

• Registered Office: Lattenklieversstraat 61, 8730 Beernem, Belgium

• Warehouse Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District

• Tax Registration Number: BE1021535407

• Company Registration Number: 1021535407

• Email: Info@cerouraboutique.com